“Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened.”—(Sir Winston Churchill—Quote of the Day)

“Hell, there are no rules here—we’re trying to accomplish something.”—(Thomas Edison—Quote of the Day)

“You will find that the State is the kind of organization which, though it does big things badly, does small things badly, too.”—(John Kenneth Galbraith—Quote of the Day)

“Some recent work with a client reminded me of the clear distinction between a team and a committee. … Teams work. Committees pretend to.”—(Leadership Now)

Hmm… Book deal??

“I am a longtime fan of travel services superstar Hal Rosenbluth’s idea-philosophy, captured in a book he coauthored: The Customer Comes Second. That is, if you really want to ‘put the customer first,’ put the people who serve the customer ‘more first.’ Which leads me back to hotels in particular. As I see it, it’s axiomatic that the ‘Employee Entrance’ should match the ‘Guest Entrance’ in all respects. Period.”—Tom Peters

“History teaches us that men and nations behave wisely once they have exhausted all other alternatives.”—Abba Eban—Quote of the Day

Keith Jarrett, opening the second set of his solo concert in San Francisco on 3/19:

“Given my reputation, I guess I should complain about something. … I’d like to complain about government in general … [crowd goes wild with laughter and applause] … but I guess I don’t need to say anything.”

Update: See related concert review.

“A friend who worked at O’Hare International Airport told me this story. He once watched a passenger absolutely scream at an airline ticket agent. The ticket agent, however, remained completely calm. After the tirade was over, my friend asked her how she could remain so calm, and she said, ‘That’s easy. He’s going to Paris, but his bags are going to Sydney.’”—Guy Kawasaki