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March 19, 2006
  • The Art of Sucking Down:

    “A friend who worked at O’Hare International Airport told me this story. He once watched a passenger absolutely scream at an airline ticket agent. The ticket agent, however, remained completely calm. After the tirade was over, my friend asked her how she could remain so calm, and she said, ‘That’s easy. He’s going to Paris, but his bags are going to Sydney.’” — Guy Kawasaki

    [8:24am] - (Comments)